FAQs

Browse our website at justfreshuae.com, add items to your cart, and proceed to checkout. You'll need to create a free account or log in, enter your delivery address, choose a payment method, and confirm your order. It only takes a few minutes!

If you need to change your order, please contact us immediately via WhatsApp at +971 52 321 8306 or email support@justfreshuae.com. We'll do our best to accommodate changes before your order is dispatched.

There may be a minimum order value for free delivery. Please check the checkout page for current minimums and any applicable delivery fees. We aim to keep these as low as possible so you can order what you need, when you need it.

Yes! You're welcome to place orders or seek assistance via WhatsApp at +971 52 321 8306 or by calling the same number. Our team is happy to help guide you through the process.

We currently deliver across Dubai, UAE. If you're unsure whether we cover your area, enter your address at checkout or contact us — we're continuously expanding our delivery zones.

We aim to deliver your order as quickly as possible. Delivery times depend on your location and order time. You'll receive an estimated delivery window when you place your order. For urgent requests, contact us on WhatsApp and we'll do our best.

Delivery charges vary based on your order total and location. You'll see any applicable charges clearly displayed at checkout before you confirm your order. We regularly offer free delivery promotions — check our website for the latest deals.

If you're not home at delivery time, our driver will attempt to contact you. Please ensure your contact number is correct when ordering. If delivery cannot be completed, we'll arrange a re-delivery. Contact us at support@justfreshuae.com for assistance.

We take freshness seriously. All temperature-sensitive products are packed using appropriate cold-chain packaging and delivered promptly to ensure maximum quality when they reach your door.

Every product is sourced from trusted suppliers and goes through quality checks before being listed and packed. We regularly update our stock so you always receive the freshest items available. If you receive a product that doesn't meet your expectations, please let us know right away.

We offer a wide range including fresh fruits & vegetables, meat & poultry, frozen seafood, dairy & eggs, breads & sweets, beverages, food cupboard essentials, and much more. Visit our shop to explore all categories.

We carry both conventional and organic products. Organic items are clearly labelled on our website. If you're looking for specific organic produce, you can filter by category or contact us and we'll help you find the right products.

If an item is out of stock, you can contact our team and we'll notify you as soon as it's back. We're constantly restocking and adding new products to our range to meet customer demand.

We accept multiple payment methods including credit/debit cards and cash on delivery (where available). Payment options are displayed at checkout. For any payment-related queries, contact us at support@justfreshuae.com.

Absolutely. All transactions on our website are processed through secure, encrypted payment gateways. We do not store your card details on our servers. Your financial information is always safe with us.

Yes, an order confirmation with invoice details is sent to your registered email after every successful purchase. If you need a specific invoice format or VAT receipt, please reach out to our support team.

Customer satisfaction is our top priority. If you receive damaged, wrong, or unsatisfactory items, contact us within 24 hours of delivery with photos and your order number. We'll arrange a replacement or refund as quickly as possible.

Refunds are typically processed within 3–7 business days depending on your bank or payment provider. We'll notify you by email once your refund has been initiated. If you haven't received it after 7 days, please contact us.

You can cancel your order before it is dispatched. Please contact us immediately via WhatsApp or email if you need to cancel. Once the order is out for delivery, cancellation may not be possible, but we'll always try our best to help.

While you may be able to check out as a guest, creating a free account lets you track orders, save your delivery address, view order history, and enjoy a faster checkout experience next time.

Click "Forgot Password" on the login page and enter your registered email address. You'll receive a password reset link shortly. If you don't receive it, check your spam folder or contact us for manual assistance.

You can reach us via WhatsApp at +971 52 321 8306, by calling +971 52 321 8306, or by emailing support@justfreshuae.com. We're available 7 days a week and aim to respond promptly.